Comment from Information Wants to Be Free - Tech Planning
There are libraries that are completely adverse to change and to technology, and there are libraries that are so tech-forward that they pass their patrons by. Neither of these approaches is a good idea. Ask your patrons what they want; what they’d like to see at the library. Base your decisions about what technologies to implement on where your patrons are (and where your staff is) – not on what looks cool. Not every library should be implementing the same sort of technologies. It all should be based on your population’s needs.
What a concise, eloquent statement. That's what inspired my article about technolust for LJ -- Success stories from libraries who planned tech around patron use, and some "it didn't work the way we planned" stories from librarians who dove into technology without the appropriate planning.