This is in the works for the library’s Sights & Sounds department! Direct IM capability to find out if music, movies or audiobooks are available. I’ll be training a bit with the staff before they go live.
I was tickled to see we are on the right track when I saw Jenny’s post about Lansing Public Library and their multiple screen names. “Kelli wrote, ?Our library is on 2 levels, so we have separate screen names for different age groups. AskLPLAdult, AskLPLTeen, AskLPLYouth?(we’re on Yahoo & AOL).? She went on to note that a few weeks ago, they received IMs from students in Florida and Ohio. Those two requests are from students who couldn?t IM their local library. Can your students IM yours?”
Can your patrons IM your service desks? Can your librarians IM each other across the boundaries of distance (Floors? Miles?)?