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"Defusing the Angry Patron" Presentation

Wow! The Library supporter posts some learning objectives, a reference to a cool Neal Schuman title, AND a PPT of a presentation up called "Defusing the Angry Patron" on the blog today. I have been reading this blog all week and had it in my "to be blogged" folder. There's some good stuff here.

Talk about "ready to go content!" Thanks Library Supporter!

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