Read Jenny’s post about Ann Arbor. I agree! This is truly an example of cutting edge technology used to make the library a human place with a human face. PLs should look to this model of service, use of technology and sense of community when planning their web presence.
And Panlibus agrees: “Just scanning the site gives you the feeling that there are humans behind it. Great site, and yet another exemplar for what can be done, for the rest of the Library world to aspire towards and beyond.”