In the grand tradition of Abram-isms:
"We need to stop thinking we are Information Priests and Priestesses..."
"If you wrap something up in the mantle of training, you're going to turn them off..give them short cuts instead..."
"Nobody ever died of bad cataloging..."
"We need to get over the fact that libraries are not the first place people go for information and never have been...we need to be something else."
On change in Libraries: "We need to appeal to different learning styles..."
"IM is the way people are communicating today..we need to use it."
"Bring Digital Natives into your planning process (even if they don't have an MLS)..."
"Let's try things..."