On Library Policy

“Policy is anxiety avoidance.” Kathryn Deiss, Patron day, MLS

This statement really resonates with me. It leads me to questions about how user-centric our libraries are: Are we avoiding contact with users be creating layers and layers of policy? Are we not turning comments on our public blogs because we might actually get comments?

This has been a great day of discussion and thought! More in a bit!

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