Librarians, Libraries & the Profession The top 10 things marketers say July 14, 2006 Michael http://customerevangelists.typepad.com/blog/2006/07/the_top_10_thin.html Nice pointer at the Church of the Customer. My favorite is 1. Why are you so afraid of your customers? Tweet Share this TTW post: on Twitter on Facebook on Google+ Related posts:Outstanding PL Web PresenceReinvention - Free Range Librarian StyleNo More Librarians??