It Starts from Within…

Lori Reed, training specialist for the Public Library of Charlotte & Mecklenburg County, ponders L2 and empowering staff.

What else does Library 2.0 mean? Empowering not only patrons but staff. Our library provides the most outstanding customer service of any organization that I have ever seen. But do we provide the same service to internal customers? Not always. If our vision is to be the best library in America, we have to start by being the best staff. We need to support and encourage each other. We need to realize that yes we are all individuals and we make work in different branches or departments, but we are individuals, branches, and departments working towards the same common goal. The best library in America. The best staff in America.

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