Rothman on L2

Via Michael Casey, David Rothman responds to T. Scott Plutchak’s recent take on L2:

http://davidrothman.net/2006/11/30/library-20/

I think they said that we should try to reach more users, to actively invite and facilitate customer input and have a stronger, clearer, more consistent conversation with our patrons. They’re not saying what came before is bad, they’re saying we can do better. I mean, look at some of the things they say in their article:

…user-centered change…
…encourages constant and purposeful change, inviting user participation…
…reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users…

These are great sentiments that we all should applaud.

He concludes on a high note: Libraries CAN do better, SHOULD do better, and WILL do better…

Thanks David!

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