http://tametheweb.com/2007/10/25/focus-on-the-positive/ Libraries, Technology and People Tue, 02 Dec 2008 21:03:21 +0000 http://wordpress.org/?v=2.6.3 http://tametheweb.com/2007/10/25/focus-on-the-positive/#comment-464 jessamyn Fri, 26 Oct 2007 00:13:50 +0000 http://tametheweb.com/wordpress/?p=546#comment-464 I think it sounds about right BUT, you still have to work with that 20% and so you still need to have some sort of strategy to deal with them and their unhappiness lest they infect other people and/or the patrons. What do you do? I think it sounds about right BUT, you still have to work with that 20% and so you still need to have some sort of strategy to deal with them and their unhappiness lest they infect other people and/or the patrons. What do you do?

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