The “To Do” list for transparency is simple but requires commitment from administrators and staff and a willingness to learn from failure. While the list mostly fits all sizes, note that the challenges in achieving the first two items are faced mainly by medium and large libraries.
- Give your staff multiple avenues for open communication, including internal blogs and vertical teams.
- Visit front-line staff regularly.
- Cross-train staff so they have a sense of what their fellow front-line workers do all day.
- Encourage new ideas and the hearing of ideas among all levels of staff and with the public.
- Provide learning opportunities for all staff, including regional and web conferences. Start a Learning 2.0 initiative so that staffers can learn from the comfort of their own desk. Reinforce their knowledge of the library’s mission and introduce them to the planning process and how things get done at all levels of library administration and management.
- Invite staff (on the clock) to attend governance meetings and other user community gatherings to get to know the political leadership.
- Get all departments, all divisions, to plan their projects as a group so everyone knows (and can prepare for) what’s on the upcoming calendar and so everyone can offer input and suggestions.