http://tametheweb.com/2008/01/05/apple-store-customer-service/ Libraries, Technology and People Thu, 03 Jul 2008 22:52:26 +0000 http://wordpress.org/?v=2.5.1 http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-646 Edo Wed, 16 Jan 2008 07:50:42 +0000 http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-646 The fun thing is, these are Windows mobile operated PDA's. When I was in Vegas and tried to buy Leopard, the only thing that didn't work was that PDA ;-) For the rest: Librarians don't sit behind a desk giving people the answer. Sit or stand beside them, and solve their question side by side. In the mean time explain and coach. The next time they can do it themselves! One on one medialiteracy, very effective. The fun thing is, these are Windows mobile operated PDA’s. When I was in Vegas and tried to buy Leopard, the only thing that didn’t work was that PDA
For the rest: Librarians don’t sit behind a desk giving people the answer. Sit or stand beside them, and solve their question side by side. In the mean time explain and coach. The next time they can do it themselves! One on one medialiteracy, very effective.

]]> http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-611   Quick Links - Baghdad’s Brave Librarian and Other Stories - 10 January 2008 by Blogging Librarian Thu, 10 Jan 2008 13:13:50 +0000 http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-611 [...] - The Apple Store - amazing customer service storyThe librarian experienced a tremendous experience in terms of customer service at an Apple Store in the States when he went to buy a MacBook for Christmas. He was wondering if libraries can offer such a service. (Sidenote: Such experiences don’t happen in the Apple retailers in Singapore.)(via Tame The Web) [...] [...] - The Apple Store - amazing customer service storyThe librarian experienced a tremendous experience in terms of customer service at an Apple Store in the States when he went to buy a MacBook for Christmas. He was wondering if libraries can offer such a service. (Sidenote: Such experiences don’t happen in the Apple retailers in Singapore.)(via Tame The Web) [...]

]]> http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-606 Matt Gullett Thu, 10 Jan 2008 03:09:57 +0000 http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-606 Interesting that you should mention this, for this past Monday afternoon I was in the local Apple Store here in Charlotte. It was early afternoon and there were 10-15 customers in the store with 20 staff working the floor asking questions, teaching and doing the genius thing. Imagine that kind of service in a library space that is really not that much larger than a small retail outlet in a mall or strip mall. Yeah, there is the profit motive and all, but come on folks there is something happening there on the customer level and the service level that we need to work on. Interesting that you should mention this, for this past Monday afternoon I was in the local Apple Store here in Charlotte. It was early afternoon and there were 10-15 customers in the store with 20 staff working the floor asking questions, teaching and doing the genius thing. Imagine that kind of service in a library space that is really not that much larger than a small retail outlet in a mall or strip mall. Yeah, there is the profit motive and all, but come on folks there is something happening there on the customer level and the service level that we need to work on.

]]> http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-603 Anonymous Wed, 09 Jan 2008 01:41:01 +0000 http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-603 This assumes that most librarians don't "come out from behind the desk and do roving reference. Ask patrons what they need help with. Take them to the shelves and show them areas to browse." Seems our profession is still dogged by that sterotype of the mousy librarian, nose-in-book, with a less-than-helpful attitude. This assumes that most librarians don’t “come out from behind the desk and do roving reference. Ask patrons what they need help with. Take them to the shelves and show them areas to browse.” Seems our profession is still dogged by that sterotype of the mousy librarian, nose-in-book, with a less-than-helpful attitude.

]]> http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-596 Turulcsirip - Takács Dániel Mon, 07 Jan 2008 07:43:34 +0000 http://tametheweb.com/2008/01/05/apple-store-customer-service/#comment-596 [...] vs macbookvásárlás http://tametheweb.com/2008/01/05/apple-store-customer-service/ « el?z? | Takács Dániel — 2008. 01. 07. [...] [...] vs macbookvásárlás http://tametheweb.com/2008/01/05/apple-store-customer-service/ « el?z? | Takács Dániel — 2008. 01. 07. [...]

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