Skokie PL: Virtual Services Coordinator

Under the direction of the Director, and in cooperation with the Website Coordinator and Manager of Public Information, the Virtual Services Coordinator develops strategies for implementing and delivery of virtual services to the public. The Virtual Services Coordinator works to integrate the Library’s web offerings and to guide the Library’s virtual services efforts toward user-centered services, incorporating new creative approaches that optimize the customer experience, manage content, and provide customer support.

Duties and responsibilities:

  • Ensures that all our web services and virtual resources are integrated and designed for ease of use and convenience of patrons
  • Provides leadership to engage the user in effective interaction with the Library’s resources. Considers the Skokie Public Library website, SkokieNet, the catalog, databases, eBooks, other online resources, opportunities for Library 2.0, social networking, and enriched content
  • Serves on the executive team to develop and integrate virtual services strategies into the overall strategic plan of the Library
  • Works in project management capacity in support of Library virtual service objectives
  • Works with Library Director and Department Heads to organize workgroups to accomplish objectives
  • Assesses use of virtual resources
  • Utilizes analytical tools and accesses research to understand customer behaviors and increase the number and length of visits to virtual library resources
  • Provides service at public desks
  • May promote and participate in staff and patron training for new virtual services and strategies
  • May develop content for the Library’s websites

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