Monthly Archives: August 2008





1
Chris Harris writes: http://schoolof.info/infomancy/?p=530 Imagine our surprise, however, when we entered the manga library to be welcomed with this sign that fails on so many levels.Leaving aside the quite horrific fail, we still have to deal with the unfortunate fact that this sign maker’s perception of libraries is that they […]

Library Fail







So, what are the experiences we create in libraries and our communities? We know that the top reasons people use libraries are for community, learning, interaction, discovery and entertainment. All of these words describe a form of personal experience. We can find some of this in our list of top […]

Abram on Experience


3
http://abcnews.go.com/Technology/AheadoftheCurve/story?id=5388404&page=1 Frustrated, she logged on to Twitter from her BlackBerry and typed “Damn Internet down in my house. Arrrrrgh. Can’t fix until Thursday. Shoot me.” Twitter kicked in. Wallace didn’t know that Comcast had a digital detecting unit searching the Internet diligently looking for unhappy customers who needed help. Frank […]

Customer Service on Twitter



2
Reference Areas at CML, originally uploaded by mstephens7. ONE MORE from Columbus Metropolitan Library. The other thing that knocked me out was this reference area where the library staffer and patron would stand together on the same side and look up information. The desk as “fortress” was nowhere to be […]

Reference Areas at CML