Text Message in a Bottle: Text Messaging Reference at Yale Science Libraries

I was glad to see Yale University Science Librarian Joe Murphy presenting at the Reference Renaissance conference this week. I emailed and asked about his slides and inquired if he’d let TTW readers know how it went.

Joe writes:

I had a fun time speaking about Text Messaging Reference at the first annual Reference Renaissance conference earlier this week in Denver. My presentation focused on our experience providing reference service through Text Messaging at the Yale Science Libraries, some of the lessons we learned, and a few suggested best practices. The most exciting part was discussing the increasing role of SMS as an information access point, and what this means for our evolving libraries. This conference, with the tag line “current and future trends,” was the perfect venue for this emerging topic because of text messaging’s potential to simultaneously enhance current library services and expand our reach to meet our patrons’ future information needs.

Click through and take a look at Joe’s slides – and don’t miss his thoughts on what the future may hold:


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