Daily Archives: August 27, 2008


So, what are the experiences we create in libraries and our communities? We know that the top reasons people use libraries are for community, learning, interaction, discovery and entertainment. All of these words describe a form of personal experience. We can find some of this in our list of top […]

Abram on Experience


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http://abcnews.go.com/Technology/AheadoftheCurve/story?id=5388404&page=1 Frustrated, she logged on to Twitter from her BlackBerry and typed “Damn Internet down in my house. Arrrrrgh. Can’t fix until Thursday. Shoot me.” Twitter kicked in. Wallace didn’t know that Comcast had a digital detecting unit searching the Internet diligently looking for unhappy customers who needed help. Frank […]

Customer Service on Twitter



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Reference Areas at CML, originally uploaded by mstephens7. ONE MORE from Columbus Metropolitan Library. The other thing that knocked me out was this reference area where the library staffer and patron would stand together on the same side and look up information. The desk as “fortress” was nowhere to be […]

Reference Areas at CML





http://www.schoollibraryjournal.com/article/CA6582321.html Evergreen began in a similar way. In 2004, when it was obvious their legacy ILS could no longer support the needs of their 270-plus library consortium, Georgia PINES, the resource-sharing network of Georgia Public Library Service, held focus groups in which librarians were told, “Pretend it’s magic, and describe […]

Karen Schneider on Open Source in SLJ




Via Warren’s SLJ Learning 2.0 blog: One twitter tool I have found facinating is monitter. The page has three columns where you can enter search words you want to monitor on twitter – your library name (or your name!) perhaps. Then as it finds tweets containing those words, the column […]

Monniter



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Via Linda Braun, I followed the links and found out that many of the characters on one of my favorite TV shows are on Twitter!  File this under PR and Marketing 2.0: http://venturebeat.com/2008/08/25/twitter-blacklists-mad-men-characters-some-of-them/   Update: Twitter has responded back to me on the issue. Apparently it wasn’t a spam issue, but […]

Mad Men on Twitter