http://tametheweb.com/2008/08/27/customer-service-on-twitter/ Libraries, Technology and People Fri, 09 Jan 2009 04:24:01 +0000 http://wordpress.org/?v=2.7 hourly 1 http://tametheweb.com/2008/08/27/customer-service-on-twitter/comment-page-1/#comment-6691 Anonymous Sun, 21 Sep 2008 19:56:53 +0000 http://tametheweb.com/?p=3592#comment-6691 I would also have found this highly invasive. And it also strikes me that Comcast only cares about customers who think to complain on the Internet, and not through other modes. I would also have found this highly invasive. And it also strikes me that Comcast only cares about customers who think to complain on the Internet, and not through other modes.

]]> http://tametheweb.com/2008/08/27/customer-service-on-twitter/comment-page-1/#comment-6308 Carol Perryman Thu, 28 Aug 2008 10:56:39 +0000 http://tametheweb.com/?p=3592#comment-6308 Interesting - but invasive to some extent. I would feel stalked if that happened. Interesting - but invasive to some extent. I would feel stalked if that happened.

]]> http://tametheweb.com/2008/08/27/customer-service-on-twitter/comment-page-1/#comment-6304 Deborah Fitchett Wed, 27 Aug 2008 21:44:52 +0000 http://tametheweb.com/?p=3592#comment-6304 Wouldn't it have been quicker to reply to her tweet? :-) Wouldn’t it have been quicker to reply to her tweet?

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