It’s all about People

I am hearting this post:

Coming Full Circle: Humanity is the new Technology

What I think is happening on the Web is very human. While we look toward trends like “cloud computing” it’s essential to understand what’s happening here. Sometimes, as human beings we don’t want human assistance, like for example if we’re checking out savings account or just need some cash from an ATM. In other instances, we are looking for a genuine human connection, and the Web spurred on by the advent of social networks is beginning to show signs of how this could possible be delivered. So in addition to human to computer interaction, we have human to human interaction enabled through technology.

Armano is spot on and he relates it to Seth Godin’s Tribes as well, which I am just finishing. It’s not the library blog or wiki, or Bookspace, or GoodRead, or Meebo embedded librarian on the results not found page, it’s people..and connections. I think that’s what “The Hyperlinked Library” has always been about.

Tell me how your library’s humanity will shine through today? Will it be a connection made in person or virtually? Will it be inspiring someone’s curiosity? Will it be leading a tribe of passionate users who care about the institution? I keep coming back to the newsletter full of rules and I feel sad for those users. Where’s the humanity in that equation?

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3 thoughts on “It’s all about People”

  1. I posted Vote 2008 information to the library’s website and am not looking forward to removing the page after November 4th. The site addition has prompted more patron emails of late.

    Human to human interaction enabled through technology is powerful. Human to human interaction introduces more bias into a system. I am a proponet of the concept. Below is a patron’s poem copied and pasted from my inbox this morning. It is one example of humanity shining through at WDFPL and technically the library is not even open for business yet.

    Fear of the Unknown by Ann Dow

    A soft and cuddly little mouse
    went out to call one Friday;
    she stopped outside a lovely house
    located near a highway.

    She knocked upon a wooden door,
    and waiting for a greeting,
    she heard a clock strike half past four
    a proper time for meeting.

    From inside came a bustling noise,
    the sound of people walking.
    The mouse began to lose her poise
    as she listened to the talking.

    “What is that creature doing here?”
    A man was heard to shout.
    A woman’s voice was filled with fear
    as it came drifting out.

    “What brings her to this neighborhood?
    Is she intent on staying?
    Her being here can mean no good,”
    The nervous voice was saying.

    The mouse could feel the salty tears
    well up inside her eyes.
    The incident confirmed her fears
    that hatred never dies.

    “I only want to make a home,”
    the tiny creature stated.
    ” But I am doomed to ever roam
    and ever to be hated.

    Why can’t we learn to co-exist?
    The world seems very spacious.
    A handshake could replace a fist;
    we need not be pugnacious.

    Folks need not set a trap for me;
    I don’t intend to frighten;
    I want to live in harmony
    and let a little light in.”
    .

    .

  2. I have been thinking lately about how technology connects people with information they’d never encounter physically – it’s difficult to imagine living without it (except in a weird, Cory Doctorow kind of way) – but I agree there’s real value in preserving the human interface. I recently suggested to a group of academic librarians that they bring their personal experience to the internet as a way to establish a common ground with students, then bring those relationships back to the library. I think their interest was piqued. I need to think about it some more.

    Love your blog.

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