Library Services Hierarchy

Library Services Hierarchy, originally uploaded by herzogbr.

Take a look:

Not that any of this is rocket science, or isn’t discernible by anyone else that works in a library. I think I did this as an exercise to illustrate patron-centricness. When it comes to library services, everything we offer should be addressing a need from “up the chain.” Offering services just because we can, or because it’s something being pushed on us from “below,” doesn’t justify that service. If a service doesn’t address a patron need, then should we really be offering it?

One thought on “Library Services Hierarchy”

  1. Interesting. Even though this clearly shows the patron at the top of the heap, the diagram still looks too “rigid” for me. I think I’m envisioning a circle/cycle with more “flow.” I’ll work on it :-)

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