The Party Poopers

http://www.schoollibraryjournal.com/article/CA6617658.html

Once it began, everything seemed to be going smoothly. That is, until I saw a security guard shoot a look at a group of loud teens, telling them to keep it down. He then shut the door in their faces as they stood in the doorway trying to get into the event.

The teens were initially shocked and looked to each other for some kind of explanation. Then they burst out laughing at the absurdity of the situation.

There were more than 150 teens attending this YA author visit, buying books, CDs and T-shirts. It was a librarian’s dream: they were connecting with the author, asking questions about his writing, his character development, and ambiguous endings. They were having a blast with their friends, parents, and teachers, and connecting with other teens. But then one staff member spoiled it all.

For those teens, the security guard reaffirmed every negative stereotype of a library. I went home that evening feeling very sad.

It’s been ten years since I became a YA librarian, and here I am still fighting the same fight. When will other library staffers learn to treat teens with respect and understand the purpose behind teen programming?

Even the security guard should be held accountable for his behavior because, after all, he also works with the public—and he’s representing the library. In my opinion, he should get the same training that public library staffers do—and he should be held to the same standard as every library employee.

I agree with Tricia Suellentrop (the teen services librarian for the Johnson County Library in Kansas). The mission, vision and values of libraries should be clearly articulated to all employees of a library – including security guards. I have a number of stories such as this I use in class to illustrate in my classes how important the values of our profession and institutions should be for guiding user interaction, policy and the experience of visiting the library. Remeber these:

Kennewick gives Students the Boot

No MySpace Facebook at Mishawaka Library

She concludes with:

When I think about negative experiences between library staffers and teens, it doesn’t lead me to believe that cutting down teen programming is an answer to the problem. Instead, it makes me want to double or triple my efforts. It makes me want to stick awesome teens, who are using the library in the best ways possible, right in the noses of those cranky and grouchy librarians.

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One thought on “The Party Poopers”

  1. What about when one approaches a group of teens and explains that, “‘ya know, a certain level of volume is just fine, and I want you to have a good time here, but those folks (a group of TEENs) across the room just complained that it was too loud. Can we keep it down a little bit and respect other library users? Cool?”

    What about when one has to approach that same group of teens, a second time, a few minutes later because another teenager complains. They see me coming and now they’re already having a bad experience. How does one NOT create a negative experience when these teens cringe and snicker just to see me walking up? How do you balance two groups of teens, within 30 feet of one another, with very different needs without making someone unhappy?

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