Comments on: TTW Guest Post: Mosio – Texting Service for Libraries Reviewed by Joseph Murphy http://tametheweb.com/2009/02/05/ttw-guest-post-mosio-texting-service-for-libraries-reviewed-by-joseph-murphy/ Libraries, Technology and People by Michael Stephens Thu, 02 Feb 2012 00:29:14 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Text-tastic thoughts « Library Alchemy http://tametheweb.com/2009/02/05/ttw-guest-post-mosio-texting-service-for-libraries-reviewed-by-joseph-murphy/comment-page-1/#comment-8830 Text-tastic thoughts « Library Alchemy Fri, 13 Feb 2009 20:39:40 +0000 http://tametheweb.com/?p=4863#comment-8830 [...] exploring their services to see what we could learn from them.  I know there’s been some dubious press on Mosio’s Text A Librarian package, in particular, lately, but the idea in its pure form [...] [...] exploring their services to see what we could learn from them.  I know there’s been some dubious press on Mosio’s Text A Librarian package, in particular, lately, but the idea in its pure form [...]

]]> By: Sarah Houghton-Jan (Librarian in Black) http://tametheweb.com/2009/02/05/ttw-guest-post-mosio-texting-service-for-libraries-reviewed-by-joseph-murphy/comment-page-1/#comment-8814 Sarah Houghton-Jan (Librarian in Black) Thu, 12 Feb 2009 21:51:33 +0000 http://tametheweb.com/?p=4863#comment-8814 I've had a lot of contact with Mosio about their product and the San Jose Public Library is looking now at subscribing. The demo that Mr. Murphy reviewed was quite outdated and the product that exists now is very different. As someone who has tried the service and researched it a lot, I can say with full confidence that there is a lot of factually incorrect information in his review. I would encourage people interested in offering reference services through text messaging to look at the product information on the Text-A-Librarian website (<a href="http://www.textalibrarian.com/" rel="nofollow">http://www.textalibrarian.com/</a>), which is current. You can develop you own opinion on the product from there, but you need to have the right information before you can make an informed and reasonable opinion. I’ve had a lot of contact with Mosio about their product and the San Jose Public Library is looking now at subscribing. The demo that Mr. Murphy reviewed was quite outdated and the product that exists now is very different. As someone who has tried the service and researched it a lot, I can say with full confidence that there is a lot of factually incorrect information in his review.

I would encourage people interested in offering reference services through text messaging to look at the product information on the Text-A-Librarian website (http://www.textalibrarian.com/), which is current. You can develop you own opinion on the product from there, but you need to have the right information before you can make an informed and reasonable opinion.

]]> By: ahniwa http://tametheweb.com/2009/02/05/ttw-guest-post-mosio-texting-service-for-libraries-reviewed-by-joseph-murphy/comment-page-1/#comment-8794 ahniwa Wed, 11 Feb 2009 16:23:19 +0000 http://tametheweb.com/?p=4863#comment-8794 We were investigating this service as a statewide project supplementing the chat reference we're already providing. I had a couple long discussions with the Mosio guys, and they were very positive and willing to make changes to support our needs. In the end, though, we decided that it came down to staff time / workload. We're pretty much already swamped with chat. The only way we'll implement an SMS service statewide, I think, is if it integrated with the chat service we are already using. We were investigating this service as a statewide project supplementing the chat reference we’re already providing. I had a couple long discussions with the Mosio guys, and they were very positive and willing to make changes to support our needs.

In the end, though, we decided that it came down to staff time / workload. We’re pretty much already swamped with chat. The only way we’ll implement an SMS service statewide, I think, is if it integrated with the chat service we are already using.

]]> By: Kelly Barrick http://tametheweb.com/2009/02/05/ttw-guest-post-mosio-texting-service-for-libraries-reviewed-by-joseph-murphy/comment-page-1/#comment-8739 Kelly Barrick Fri, 06 Feb 2009 21:07:02 +0000 http://tametheweb.com/?p=4863#comment-8739 This is a personal review of Mosio’s new Text a Librarian product. Yale University Library has been and will continue to be a beta partner in the Text a Librarian service. The Kline Science Library offers a separate text reference service as Joe has explained in a past post (see Feb. 26th, 2008, “Txt a Librarian”). Our direct experience with Mosio has been positive and they have been very responsive to suggestions made to enhance the service. This is a personal review of Mosio’s new Text a Librarian product. Yale University Library has been and will continue to be a beta partner in the Text a Librarian service. The Kline Science Library offers a separate text reference service as Joe has explained in a past post (see Feb. 26th, 2008, “Txt a Librarian”). Our direct experience with Mosio has been positive and they have been very responsive to suggestions made to enhance the service.

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