More from Mathews: Ten Essentials for Any Library Site

Do not miss:

http://www.libraryjournal.com/article/CA6634712.html

Ten Essentials for Any Library Site

A favorite of mine:

Feedback

The web site is an excellent venue to solicit ideas, concerns, compliments, and complaints, but don’t merely provide users with a form. Dedicate a section on your site to posting user feedback along with the library’s official response. Show your community that the library listens and has taken action, and use the opportunity to explain why a particular policy is in place or how certain decisions were made. This channel allows patrons to become more actively engaged with the library and feel that their feedback is valued.
For example:
Oklahoma State University

Updating course readings with this one.

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2 thoughts on “More from Mathews: Ten Essentials for Any Library Site”

  1. Lafayette (CO) Public Library’s website has linked to a “Your Comments” blog since 2006. Some of the remarks or questions are challenging to answer because they are not crystal clear & we don’t require contact information for followup. In those cases, we just wing it & hope we’ve understood the intent of the commenter.
    Cell phone usage & the “noisiness” of our building are 2 topics that stir diverse reactions! The blog gets lots of hits, but we had hoped that more readers would begin a dialog among themselves about some of the issues.
    For example, here is a specific question, asked & answered with 1 comment: http://laflibrary.typepad.com/comments/2009/01/wheres-the-quiet.html#comments
    The library continues our previous method of written comment cards at each service area because some patrons find it easier/quicker than figuring out how to comment online. Staff posts the handwritten comments onto the blog as well. The staff uses the direct feedback for discussion & planning. We do have to gauge whether one vehement opinion reflects the entire community before doing any major changes.

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