Comments on: Being at the Point of Need http://tametheweb.com/2009/09/20/being-at-the-point-of-need/ Libraries, Technology and People by Michael Stephens Thu, 02 Feb 2012 00:29:14 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Working in Less Time « The Waki Librarian http://tametheweb.com/2009/09/20/being-at-the-point-of-need/comment-page-1/#comment-11745 Working in Less Time « The Waki Librarian Wed, 30 Sep 2009 21:39:09 +0000 http://tametheweb.com/?p=5621#comment-11745 [...] is a fantastic post on being at the point of need for our users. This post has some excellent tips and ideas that I think libraries need to think [...] [...] is a fantastic post on being at the point of need for our users. This post has some excellent tips and ideas that I think libraries need to think [...]

]]> By: Batarang http://tametheweb.com/2009/09/20/being-at-the-point-of-need/comment-page-1/#comment-11606 Batarang Tue, 22 Sep 2009 21:47:43 +0000 http://tametheweb.com/?p=5621#comment-11606 The catalog and database screencasts are most important. It irritates me that our vendors haven't created them already, but I hope our library decides that this is a worthwhile endeavor for various staff to produce without the all-seeing eye of our marketing folks getting in the way. The catalog and database screencasts are most important. It irritates me that our vendors haven’t created them already, but I hope our library decides that this is a worthwhile endeavor for various staff to produce without the all-seeing eye of our marketing folks getting in the way.

]]> By: Eric Frierson http://tametheweb.com/2009/09/20/being-at-the-point-of-need/comment-page-1/#comment-11593 Eric Frierson Mon, 21 Sep 2009 21:50:47 +0000 http://tametheweb.com/?p=5621#comment-11593 Hey! On the frames - I actually e-mailed EBSCO and they said they didn't care, as long as it didn't allow non-authenticated users into their database. Now, use of FRAMES in general is questionable from a usability/web compatability perspective, but dammit Jim, I'm a librarian, not a professional web developer! :) Ha ha. Haven't had time to explore iFrames as a solution. Also haven't contacted other vendors to see if they would be okay with it. Hey! On the frames – I actually e-mailed EBSCO and they said they didn’t care, as long as it didn’t allow non-authenticated users into their database.

Now, use of FRAMES in general is questionable from a usability/web compatability perspective, but dammit Jim, I’m a librarian, not a professional web developer! :) Ha ha. Haven’t had time to explore iFrames as a solution. Also haven’t contacted other vendors to see if they would be okay with it.

]]> By: Aaron Tay http://tametheweb.com/2009/09/20/being-at-the-point-of-need/comment-page-1/#comment-11589 Aaron Tay Mon, 21 Sep 2009 15:57:58 +0000 http://tametheweb.com/?p=5621#comment-11589 Interesting idea. The same goes for all types of help documentation, FAQs, screencasts, meebo chats etc, if you toss it all in one place, nobody is going to refer to it. You need to provide access to it, at the time they need it. I'm not sure about frames though, so the idea is to frame a subscribed library database like say Business Source Premier? I'm not sure if that would be allowed (framing i mean). Interesting idea. The same goes for all types of help documentation, FAQs, screencasts, meebo chats etc, if you toss it all in one place, nobody is going to refer to it. You need to provide access to it, at the time they need it.

I’m not sure about frames though, so the idea is to frame a subscribed library database like say Business Source Premier? I’m not sure if that would be allowed (framing i mean).

]]> By: CBS Bibliotek Blog – Innovation & Ny Viden » Blog Archive » På rette sted http://tametheweb.com/2009/09/20/being-at-the-point-of-need/comment-page-1/#comment-11584 CBS Bibliotek Blog – Innovation & Ny Viden » Blog Archive » På rette sted Mon, 21 Sep 2009 10:51:59 +0000 http://tametheweb.com/?p=5621#comment-11584 [...] På TameTheWeb skriver de om brugen af webcast/screencasts på bibliotekernes hjemmesider: Being at the Point of Need [...] [...] På TameTheWeb skriver de om brugen af webcast/screencasts på bibliotekernes hjemmesider: Being at the Point of Need [...]

]]> By: Tijl Vandersteene http://tametheweb.com/2009/09/20/being-at-the-point-of-need/comment-page-1/#comment-11579 Tijl Vandersteene Mon, 21 Sep 2009 06:29:05 +0000 http://tametheweb.com/?p=5621#comment-11579 Thanks for this interesting post Mick. Right now I'm working on a paper about the use of screencasting in (public) libraries. Your vision and links are very helpful. I think that screencasts should be as near as possible to the problem they relate to and that they should be part of a bigger strategy to support and instruct the user. The use of examples in or next to searchboxes or forms could be another part of this bigger system. I believe it might be useful to also put all screencasts in single place (a page named 'user support' or 'tutorials' or ...). You should put screencasts near the problem and you can collect them so users can browse screencasts and/or subscribe to a feed. Thanks for this interesting post Mick. Right now I’m working on a paper about the use of screencasting in (public) libraries. Your vision and links are very helpful.
I think that screencasts should be as near as possible to the problem they relate to and that they should be part of a bigger strategy to support and instruct the user. The use of examples in or next to searchboxes or forms could be another part of this bigger system.
I believe it might be useful to also put all screencasts in single place (a page named ‘user support’ or ‘tutorials’ or …). You should put screencasts near the problem and you can collect them so users can browse screencasts and/or subscribe to a feed.

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