I’ve had the pleasure to sit and chat with Peter Bromberg on two occasions. Long, rambling chats about the profession, this online world we find ourselves inhabiting part of the time, and kindness. Into my aggregator comes this sweet little post that so succinctly sums up what I believe is our number one goal:
So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity to connect with other people, if only briefly, and possibly make their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily) giving them a little bit of myself, and that was my real job. If little ‘bits of love’ is too freaky, so be it. Little bits of fill-in-the-blank. Kindness. Caring. Service.
I hope everyone who reads TTW has a joyous and blessed Thanksgiving day. Peace.