Daniel Stuhlman, Reference Librarian at Wright College, Chicago presents part one of an interview with the newly appointed dean of the University’s School of Library and Information Studies (SLIS). Daniel notes, however, that “note this is just for your information and amusement. Any connection to a real university or dean is strictly coincidental.” The ideas ring true.
May 26, 2011
Office Hours Extra: The Transparent Dean
Q> You talked about teaching management skills as important for librarians. Would you elaborate? What is your philosophy of management?
A> One of the most common reasons for people to be dissatisfied with their jobs is they feel they are not supported by the administration. They feel that comments, suggestions, and complaints are ignored. Before I was a manager I said, “Sometimes when you bang your head against the wall, you break down the wall and sometimes you just hurt your head.” People with their experience and knowledge are the organization’s most valuable asset. Some schools with administrations who rule by decree are full of unhappy faculty and students. So far this School has a great history of collaborative planning and problem solving. The corporate culture ingrained on the faculty is co-operate and work as a team or leave. I would not have accepted a position in an organization that did not believe in trust, collaboration, and shared planning. The president and board of trustees have made it clear that faultfinding, blame, and finger pointing have no place in this institution. There is always room for improvement. Cooperation requires lots of meetings. I hate wasting time at meeting. I hope to create paths and systems to share information and solve problems with a minimum amount of time in meetings. Everyone will be required to prepare for large group or formal meetings.
I hope that our way of dealing with planning and problem solving can be an example for the students. I hope to be transparent when there are challenges and opportunities by telling students and faculty what is happening. Social media and e-mail make this much easier today that when I was a student. We must recognize that part of the education process is social. I’m talking about the opportunity to be near great minds. We need times for people exchange thoughts and learn from each other outside of the classroom. We need to see each other experts and to meet each other. This applies to distance learners, too. I will encourage faculty to conduct on-line smooze sessions. I plan to schedule a smooze session once a week using conferencing software. The details have yet to be determined.
Basically my management philosophy is: 1) No one has a monopoly on the truth; 2) When I don’t know the answers I will seek to find them or someone who can help me find them; 3) To succeed together, we must learn to share, co-operate, set good examples by our words and actions, and work as a team; 4) Dream for the best; 5) Make goals and plan for the future; 6) Have a backup plan; 7) Seek the truth; 8) Always find opportunities to learn; 9) Never stop learning; and 10) Never stop learning.
No fault, no blame methods of problem solving create an atmosphere of trust and help people avoid excuses and defensiveness. The emphasis is on solving problems, accepting responsibility and shared accountability. At this time our problems and challenges are routine. We always have to balance the demands of time, money, logistics and real estate. I will have to keep reminding everyone of the”no fault” guidelines. In a collaborative, teamwork environment, accountability rests with the individual(s) responsible rather than with the supervising authority. We try to do the right things for the good of the students, the School, and the University. We want everyone to look good.