Office Hours: Open to Change


An exploration of the Open+ system at Gwinnett County Public Library and a broader view of staff communication and buy in:

What if something were to happen? Have you encountered this issue as you plan to roll out a new service or a big change to existing services? Maybe it’s prompted a sign or two to go up in the library, such as a book cart I recently saw at a library out east, emblazoned with a STAFF ONLY notice. Did that begin with the thought that “someone might take that book cart for a joy ride…”?

I recorded a GCPL “travelog” for my students, showing pictures and describing the new services. My students didn’t hold back, from excitement to a very honest “this makes me feel uneasy.”

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