This column explores balancing technology with services and people. Services to the vulnerable and technology offerings are not polar opposites. Librarians have to stop seeing it that way. These are all points on a continuum, and without technological skills, some folks will fall right back into the world out of […]

Office Hours: Libraries in Balance








From Michael:  Greetings all! I am thrilled to be traveling to Denmark next week for the Next Library Conference in Aarhus at the Dokk1 library. One of the most resonating statements I have heard in recent years came from Dokk1’s  Marie Østergård at PLA in 2016: “We don’t hire for librarians or […]

Help Us “Build a Librarian” for the 21st Century #NEXTLIBRARY2017 ...



My new column is up at Library Journal exploring the impact of podcasts and how libraries can respond. What do I listen to now? More than a few folks shared this sentiment online in the days following the release of “S-Town,” a podcast hosted by Brian Reed and created by […]

Office Hours: More on S-Town


As information disseminators, curators and creators, journalists and librarians often walk the same ground as these professions seek to serve communities. I was fortunate to interview Jeremy Shermak, Moody College of Communication Doctoral Fellow at the University of Texas at Austin about journalism, fake news, libraries, and “truth.” This interview […]

Fake News, Journalism, and Libraries by TTW Contributor Troy Swanson