An exploration of the Open+ system at Gwinnett County Public Library and a broader view of staff communication and buy in: What if something were to happen? Have you encountered this issue as you plan to roll out a new service or a big change to existing services? Maybe it’s […]

Office Hours: Open to Change


This “Office Hours” column explores how we can approach emerging and already here technology as an early adopter or and adapter. Be open to tech innovations and change. You don’t have to accept every “next big thing” but at least be aware of it. Did you just hear about beacon […]

Office Hours: Adopt or Adapt



How can we welcome everyone into our spaces during these times? Could you partner with a local restaurant or more for a soup night of your own at the library? For those libraries with a community kitchen or access to one, inviting people in to participate in cooking or serving […]

Office Hours: Chaos & Caring


This column explores balancing technology with services and people. Services to the vulnerable and technology offerings are not polar opposites. Librarians have to stop seeing it that way. These are all points on a continuum, and without technological skills, some folks will fall right back into the world out of […]

Office Hours: Libraries in Balance









From Michael:  Greetings all! I am thrilled to be traveling to Denmark next week for the Next Library Conference in Aarhus at the Dokk1 library. One of the most resonating statements I have heard in recent years came from Dokk1’s  Marie Østergård at PLA in 2016: “We don’t hire for librarians or […]

Help Us “Build a Librarian” for the 21st Century #NEXTLIBRARY2017 ...


My new column is up at Library Journal exploring the impact of podcasts and how libraries can respond. What do I listen to now? More than a few folks shared this sentiment online in the days following the release of “S-Town,” a podcast hosted by Brian Reed and created by […]

Office Hours: More on S-Town