I love this! (And I was quoted at CIL giving my opinion on Virtual Reference software so this just supports my idea that IM ref could work!) Why not get on a standard system that is deeply ingrained in our techno-culture instead of making our users wade through java-enabled Web pages and chat environements that sometimes do not work the way they should? Give em something they already know. How do we best serve our users? (the PEOPLE part)
Aaron discovers and moblogs a very cool thing:
http://www.thebizz.org/archives/001233.html and ponders “I wonder how many years it’ll be until libraries are offering text notifications to patrons. PC to phone messages are cheap or free…staff training would be the only issue, and probably not that big of one.”
Sounds good to me. Steven Abrams words at CIL keep coming back to me in various ways: are the young adults who are texting now going to want to get a e-mail from their librarians?
Sharing the slot with Bob and I was Angela Ballard, Information Technology Training Librarian at NCSU.
Her talk was titled “Ahead of the Curve: Insuring Success of a Technology Training Program for Library Staff” and it really hit home some very important points.
To insure a successful Technology/IT Training program:
The library must take responsibility and devote time and resources
The library must provide a training reesponse to every library-wide technology implementation
The library must provide tools for on the job tech training
The library must distribute training responsibilities.
They do about 50 classes a year at NCSU.
AND adminstrators must do this:
Believe in organizational impact of a programmatic approach to training
Budget for technology training
Support continuing education for trainer(s)
Understand the nature of training work
Project-oriented approach to technology implementation
(From her PowerPoint at http://www.infotoday.com/cil2004/presentations/Ballard.pps)
Right ON! I may be preaching to the choir here but there can never be enough PLANNING for tech implementation in the library – especially where some training should occur. From rolling out new Zip drives at all locations on public stations (OMG, what is that thing??) to launching a new OS upgrade system-wide, it behooves those of us in project managemnt to make sure staff are informed. It’s simple communication!
Thanks Angela! It was great to present with you.
Scott Brandt and I did our pre-conference workshop Tuesday afternoon. “Make Learning Stick: Creating 5 Star User Centered Training & Instruction”featured a DVD presentation about Bob, a harried trainer faced with training his entire staff on Web mail. We outlined 5 factors to insure training is user-focused and successful everytime!
We had 23 participants and a lot of fun. It was an afternoon session and I must confess by 3pm were were all a little bleary eyed but Scott provided chocolate and we sailed through the rest of the session. Thanks to all who participated!
Here are the workshop leaders hamming it up:
One of my favorite parts of this conference: lisdtening to some forward-thinking speakers outline what the future may hold for library services…
What follows is an annotated congrunt…
Theme: Digital Libraries
XML — Standards must improve
University faculty are realizing the crisis with scholarly communication
Theme: Getting Personal ?It?s all about me!?
The personal experience is the most important!
Space is a community space (That?s what I?m sayin? – MS)
Instant Messenger ? incredible growth in organizations
IM in Libraries:
? Immediate access to knowledge
? Builds a trusted network of expertise
? In a meeting?immediate access to ask a question
IM for Online reference
? Training at point of need
? Information delivery at point of need
? Increase credibility & trust
Organization must accept this method of communication
What level of service do you provide
Does the audience understand what it can be used for?
(Can SJCPL use the power of IMs for quick “need to know” data etc?)
Customize their access
Power of a personal portal
Just in time content
Ability to delivery just in time info in the context of workflow
Smart Tags in Word
Theme: It?s PEOPLE PEOPLE PEOPLE – not technology!
(Abrams always rocks my world with his insight and humor. He gets it!)
IM is the future not ?letters? via email
5% of people over 30 have an IM account
DB info linked via Smart Tags in MS Office docs
Federated search..not having to know where to search anymore
We will store everything, our IMs etc
Nomadic Use with multiple devices (wifi equipped PDA anyone?) (How are we serving our users who come in via WAP?)
Delivering content at lesson level
Visual Displays ? we are graphical now, visual not text
Personality and searching
It?s an information ocean not a highway!
Frank Cervone, Assistant University Librarian, Northwestern University
Our users don?t know what DB the results came from, journal title is important?they just want the info.
What can you link to:
What is federated searching?
?Squishy at this point?
Metasearch: searches that use metadata to make decisions
Megasearch: Dogpile, AlltheWeb, etc.
Can be combined into a superset of federated searching
Why is this so complicated? Not all protocols are supported by vendors: Z39.50
Tips for implementation:
Gather provider info
Gather holdings info
Input the two (lightweight cataloging of the resources)
Configure the connection information
It’s always good to check in with these….
I like the listing by conference because you can see what’s hot (“…that RFID is so HOT rioght now…”) and what’s not (“…virtual reference is dead…”) (which I’m still trying to figure out.)
Here’s a hoot of a term courtesy of the new WIRED, which was in my mailbox this afternoon:
A cluster of nonsecure (“naked”) wireless networks.
UPDATE: this is one of my most hot posts! I wonder why…:-)
After a huge crash of my iBlog software that left me stranded blogless at Computers in Libraries, Tame the Web is back — running on Movable Type thanks to the hard work of Aaron and Blake! It is now housed at the TTW domain as well!
UPDATE: Still some DNS stuff to work out… please keep checking in and be sure to update links or feeds. I home with a cold/ear thing today… more to come.
Wow… this intrigues me… music and coffee (tea)… I’m in as soon as I can get to a Starbucks that has this service to try it out. Libraries… are you listening? Coffee… yes! Digital tunes burned on CD…yes!