Category Archives: Conferences & Presentations

User Centered Instruction

Scott Brandt and I did our pre-conference workshop Tuesday afternoon. “Make Learning Stick: Creating 5 Star User Centered Training & Instruction”featured a DVD presentation about Bob, a harried trainer faced with training his entire staff on Web mail. We outlined 5 factors to insure training is user-focused and successful everytime!

We had 23 participants and a lot of fun. It was an afternoon session and I must confess by 3pm were were all a little bleary eyed but Scott provided chocolate and we sailed through the rest of the session. Thanks to all who participated!

Here are the workshop leaders hamming it up:

Top Tech Trends @ CIL Friday Keynote Session

One of my favorite parts of this conference: lisdtening to some forward-thinking speakers outline what the future may hold for library services…

What follows is an annotated congrunt…

Roy Tennant
Theme: Digital Libraries

XML — Standards must improve
Harvesting data
University faculty are realizing the crisis with scholarly communication

Also: Storage!“As somone who has recently landscaped his house, I can officially say that storage is cheaper than dirt.” – Roy Tennant (Quote from theshiftedlibrarian.com) (I roared!)

Mary Kennedy
Theme: Getting Personal ?It?s all about me!?

The personal experience is the most important!
Space is a community space (That?s what I?m sayin? – MS)

Instant Messenger ? incredible growth in organizations
IM in Libraries:
? Immediate access to knowledge
? Builds a trusted network of expertise
? In a meeting?immediate access to ask a question

IM for Online reference
? Training at point of need
? Information delivery at point of need
? Increase credibility & trust

Organization must accept this method of communication
What level of service do you provide
Does the audience understand what it can be used for?

(Can SJCPL use the power of IMs for quick “need to know” data etc?)

Personal portals:
SmartStreet (nice)
My Site
SharePoint

Customize their access
Power of a personal portal

Content Integration:
Just in time content
Ability to delivery just in time info in the context of workflow
Smart Tags in Word

Stephen Abram
Theme: It?s PEOPLE PEOPLE PEOPLE – not technology!

(Abrams always rocks my world with his insight and humor. He gets it!)

Workflow integration
IM is the future not ?letters? via email
5% of people over 30 have an IM account
DB info linked via Smart Tags in MS Office docs
Federated search..not having to know where to search anymore

Massive Archives
We will store everything, our IMs etc

Nomadic Use with multiple devices (wifi equipped PDA anyone?) (How are we serving our users who come in via WAP?)

Delivering content at lesson level
Visual Displays ? we are graphical now, visual not text
Personality and searching

It?s an information ocean not a highway!

Federated Searching Session: Federated Searching & OpenURL

Frank Cervone, Assistant University Librarian, Northwestern University

Our users don?t know what DB the results came from, journal title is important?they just want the info.

What can you link to:
OPAC
DBs

What is federated searching?
?Squishy at this point?

Metasearch: searches that use metadata to make decisions
Megasearch: Dogpile, AlltheWeb, etc.

Can be combined into a superset of federated searching

Why is this so complicated? Not all protocols are supported by vendors: Z39.50

Tips for implementation:

Select software
Select hardware
Gather provider info
Gather holdings info
Input the two (lightweight cataloging of the resources)
Configure the connection information

Quicker than a Ray of Light

Bob and I went out to CIL to present in the Learning Track on motivating and celebrating staff with technology. We wanted to show off the work we did on RAY OF LIGHT the SJCPL staff day video. I blogged about it here. ROL is a fast motion day in the life of our library system which illustrates how EVERYONE plays a role in the library’s mission!

The presentation was a success and the audience seemed to really like the video! There were some whoops and hollars! Then we did questions and of course the discussion turned to copyright. Yes, we used ROL by Madonna with no clearance but it was as much fair use as it could be: not sold, distributed, or copied.

I told them we tried last year to reach out to Madonna’s people and never got anywhere. I think this is a great idea for libraries to internally and externally market themselves — hey Madonna… can you give me a minute of your time to chat about it?