I received a nice e-mail from a librarian at met at CIL. Liesbeth Mantel from Erasmus University Library, Rotterdam, The Netherlands asked if we might discuss IM a bit. She blogs at http://www.moqub.com/. I’ve heard from other colleagues in Europe that a lot of librarians are starting to talk about IM reference, which makes me [...]
Via the Social Software Blog:
I.M. Generation Is Changing the Way Business Talks
Banks, insurance companies and other old-school businesses are using instant messaging to communicate with customers and quickly route queries, all within seconds. In the not-so-distant past, e-mail was considered state of the art, and responding within 24 hours was considered prompt. Those [...]
I think IM in my public library is an example of the generation gap between staff members. We do not allow patrons to IM on library computers, and staff are not supposed to IM, either. However, many of the young professionals do have one or more IM programs downloaded onto their computers (inclduing the IT [...]
AOL gets it that opening up their IM platform may prove very succesful as social networks grow. Will we see AIM built in to new Web 2.0 sites, services, etc?
“It’s a dramatic turnaround for AOL,” said Joe Wilcox, an analyst at Jupiter Research, who called the move shrewd and well timed.
AOL is [...]
A TTW reader/librarian who wishes to remain anonymous sends this image:
And a brief note: “It depresses me how little we think of our users sometimes.”
Please take just a few moments to complete this little survey about librarians and IM. I’m doing some background work for a brief talk at Computers in Libraries 2006 as well as collecting some data for my upcoming Library Technology Report “Web 2.0 & Libraries: Best Practices for Social Software.” I’m interested to see how [...]
I got a note from a TTW reader from Europe, who’s excited about upcoming plans for IM in their libraries!
Don’t be surprised if the city’s libraries offer IM communication with the users from all 20+ libraries. The head of the libraries just said “Go do it!” Now, what remains is to convince our colleagues [...]
Good review at the Social Software blog:
To say that AOL’s new AIM program is an instant messenger is to diminish it unacceptably. AIM Triton, as the program is now called, is an online communicator that bundles IM, email, voice chat, video chat, browsing, bookmarking, and RSS aggregation into a two-window interface. This whopping [...]
This is huge and should not be ignored. Read Sarah’s excellent overview of South Eastern Louisiana University’s SMS Reference project.
Two Ultra-HOT bits of many:
He also noted that an ongoing issue is trying to limit your response to 160 characters. You can send the response in multiple messages, but librarians tend to try [...]
I am tickled that they are piloting and being so up front:
“During Fall semester 2005, Ask Us Now! will pilot a new enhanced real-time reference component using AOL Instant Messenger (AIM). If you do not have the AOL Instant Messenger installed on your computer, we recommend that you use the “classic” [...]