Categories Office Hours


Will “hygge” guide our services and interactions? Scandinavian countries have introduced libraries to some wonderful things in the past few years. Nordic Noir fiction, some beautiful new buildings to gather inspiration from, and perhaps the most interesting of all: the concept of hygge. Pronounced “hoo-ga,” it loosely translates from the […]

Office Hours: The Hygge State of Mind


A MODEL LIBRARY “We designed our libraries for people, not books,” Østergård said. The collection remained the same size, about 325,000 items, but the new space is much larger. It’s based on the Four Space model developed by Danish Royal School of Library and Information Science professors: inspiration space, learning […]

Office Hours: Dream. Explore. Experiment.



This column explores my three years working on the IMLS-funded Institute for Research Design in Librarianship. Since 2014, academic librarians from across the United States have gathered at Loyola Marymount University (LMU) in Los Angeles to be part of an immersive learning experience—the Institute for Research Design in Librarianship (IRDL). […]

Office Hours: The Research Journey


This column explores the future of LIS education as part of Library Journal’s 40th Anniversary celebration. LIS programs have moved online quickly since my own program went 100 percent online in 2009 with varying degrees of success, some relying on “read and respond” pedagogy while others embrace new technologies. (See […]

Office Hours: Looking Forward




This “Office Hours” column suggests some interview questions we might incorporate into interviews. This column was prompted by an email from Kit Stephenson, head of reference and adult services at Bozeman Public Library, MT: “I am trying to find the best questions to find a full-stack employee. A couple of attributes […]

Office Hours: The Right Questions



An exploration of the Open+ system at Gwinnett County Public Library and a broader view of staff communication and buy in: What if something were to happen? Have you encountered this issue as you plan to roll out a new service or a big change to existing services? Maybe it’s […]

Office Hours: Open to Change


This “Office Hours” column explores how we can approach emerging and already here technology as an early adopter or and adapter. Be open to tech innovations and change. You don’t have to accept every “next big thing” but at least be aware of it. Did you just hear about beacon […]

Office Hours: Adopt or Adapt



How can we welcome everyone into our spaces during these times? Could you partner with a local restaurant or more for a soup night of your own at the library? For those libraries with a community kitchen or access to one, inviting people in to participate in cooking or serving […]

Office Hours: Chaos & Caring


This column explores balancing technology with services and people. Services to the vulnerable and technology offerings are not polar opposites. Librarians have to stop seeing it that way. These are all points on a continuum, and without technological skills, some folks will fall right back into the world out of […]

Office Hours: Libraries in Balance