Categories Office Hours


An exploration of the Open+ system at Gwinnett County Public Library and a broader view of staff communication and buy in: What if something were to happen? Have you encountered this issue as you plan to roll out a new service or a big change to existing services? Maybe it’s […]

Office Hours: Open to Change


This “Office Hours” column explores how we can approach emerging and already here technology as an early adopter or and adapter. Be open to tech innovations and change. You don’t have to accept every “next big thing” but at least be aware of it. Did you just hear about beacon […]

Office Hours: Adopt or Adapt



How can we welcome everyone into our spaces during these times? Could you partner with a local restaurant or more for a soup night of your own at the library? For those libraries with a community kitchen or access to one, inviting people in to participate in cooking or serving […]

Office Hours: Chaos & Caring


This column explores balancing technology with services and people. Services to the vulnerable and technology offerings are not polar opposites. Librarians have to stop seeing it that way. These are all points on a continuum, and without technological skills, some folks will fall right back into the world out of […]

Office Hours: Libraries in Balance




My new column is up at Library Journal exploring the impact of podcasts and how libraries can respond. What do I listen to now? More than a few folks shared this sentiment online in the days following the release of “S-Town,” a podcast hosted by Brian Reed and created by […]

Office Hours: More on S-Town



I am honored to be a guest on the Circulating Ideas podcast! Steve chats with Dr. Michael Stephens, Assistant Professor in the School of Information at San Jose State University and author of The Heart of Librarianship. He also writes the monthly column “Office Hours” for Library Journal. SHOW NOTES: […]

Circulating Ideas: Episode 103 Michael Stephens


My new column is up at Library Journal. The true title is the string of characters above. 🙂 Imagine if users could add emoji to the catalog, expressing their feelings about a book or movie with a range of emotion ideograms. Or having people rate their experience at a library program […]

Office Hours: Library Emoji



My new column is up at Library Journal: http://lj.libraryjournal.com/2015/09/opinion/michael-stephens/nurture-or-nature-office-hours/ There is much to be said for encouraging staff at your library to pursue the professional library degree. These folks know the ropes, the culture, and the community. Prompting staff to go to library school is an opportunity for the library […]

Office Hours: Nurture or Nature?


My new column is up at Library Journal: http://lj.libraryjournal.com/2015/07/opinion/michael-stephens/color-me-curious-office-hours/ No amount of training or professional development can move us forward if an individual is uninterested in learning or growing. I’d argue for two vital traits that will serve librarians well throughout their careers. Longtime ­librarians, midcareer folks, new hires, and […]

Office Hours: Color Me Curious