Corporations have The No A**hole Rule, but the motivation and measurement in a for-profit is always the bottom line. The a**hole in the office makes a lot of money, but holds everyone else back with toxic behavior. Fire him, and everyone else steps up their game and increases earnings. Profit provides a reason to [...]
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50. Today, the org chart is hyperlinked, not hierarchical. Respect for hands-on knowledge wins over respect for abstract authority. Today, bloggers from all over the world are responding to the 95 points of the Cluetrain Manifesto, which is ten years old: “Cluetrainplus10 is a project to celebrate the 10 year anniversary of the manifesto. On Tuesday [...]
On Friday, I asked a question: Made with snapper.net I wanted to see what type of response I might get putting it into the form above. Three events in three weeks lead to this post. This kind of synchronicity always makes my trendspotting radar go off. First, I met some great folks from Pasco Libraries in [...] Don’t miss this article from Sarah Houghton-Jan and Aaron Schmidt: http://www.infotoday.com/mls/nov08/Schmidt_Houghton-Jan.shtml While there are many quick, one-time things you can do to make your content findable, we’ll address those later. First, we have to make sure that there’s a reason to promote your library and its website. If you’re not offering relevant services or interesting content on [...]
Frank Haulgren commented here and I just had to make it a post: Western Washington Univ.s “14 Days To Have Your Say” project was directly inspired by the Starbuck’s campaign. I had read a newspaper article (quaint, no?) about this project one day while having lunch and immediately thought to myself, “We can do [...] Leigh Anne Vrabel discusses articles on urban nomadism at Library Alchemy: http://libraryalchemy.wordpress.com/2008/04/22/part-i-the-new-nomadism/ And comes to an interesting conclusion: Cell phone lounge. This lounge accomplishes two things: Acknowledges that cell phones have permeated the culture and meets patron expectations for new nomadic spaces. Our current cell phone policy asks users to [...] Maybe most libraries think about it differently, but Darien Library is sending more staff members to Los Angeles for BookExpo America, the majority of whom will be Circulation staff, two of them part-time, than to any other conference this year. It’s a major commitment on our part, but for nearly all our staff, this is [...] Great post at “The M Word:” http://themwordblog.blogspot.com/2008/02/ideas-from-customer-service-is-new.html Andy Sernovitz on Damn! I Wish I’d Thought of That! posted a neat list of ideas he compiled from the panel “Customer service as community, community as customer service” at the Customer Service is the New Marketing Conference. Sounds like it was an all star panel: Gina Bianchini, Ning; Matt [...] Just thinking about the Cluetrain and library managers/administrators this morning. Command-and-control management styles both derive from and reinforce bureaucracy, power tripping and an overall culture of paranoia. Is your library steeped in a culture of paranoia? This fascinates me. The Church of the Customer blog points out “The Not So Secret Shopper” who visited a Kohl’s Department store and found a mess. Cameraphone in hand, he documented the condition of the retail establisjment and blogged about it. http://heehawmarketing.typepad.com/hee_haw_marketing/2007/01/hurricane_kohs_.html The folks at Church of the Customer state: Here’s the thing: 156 million Americans use high-speed [...] |
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