So much of the content over at the ALAL2 Blogs is incredible! Peter Bromberg blew me away today with his L2 Manifesto. He cross-posted at LG. Go here:
I zipped over to the wiki Peter put up and added these about the human voice and PR speak:
Conversations flourish when participants use a human [...]
On the Minnesota tour, I spoke a lot about how libraries can learn from The Cluetrain Manifesto, which says:
“These markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can’t be faked.
I just posted this at the ALA L2 Blog:
As we close our week of discussion about Librarian 2.0, let me ask you to ponder this:
Cluetrain Manifesto Theses 53, 54, 55
There are two conversations going on. One inside the company. One with the market.In most cases, neither conversation is going very well. [...]
Via the Superpatron!
“Policy is anxiety avoidance.” Kathryn Deiss, Patron day, MLS
This statement really resonates with me. It leads me to questions about how user-centric our libraries are: Are we avoiding contact with users be creating layers and layers of policy? Are we not turning comments on our public blogs because we might actually get comments?
Cluetrain Manifesto #95: We are waking up and linking to each other. We are watching. But we are not waiting.
I honestly laughed out loud at this comment at FRL concerning another ALA kerfuffle about conference meetings being posted online:
In an effort to establish its street cred as a hip organization, ALA is going [...]
You want us to pay? We want you to pay attention.
Back in February, I did the SirsiDynix Webinar: Weblogs & Libraries: Communication, Conversation, and the Blog People. I got the statistics, survey and audience questions a few days ago from Crystal, who made the whole thing run so smoothly. One of the things she suggested is I might answer some of the questions here as [...]
Organizational charts worked in an older economy where plans could be fully understood from atop steep management pyramids and detailed work orders could be handed down from on high.
Today, the org chart is hyperlinked, not hierarchical. Respect for hands-on knowledge wins over respect for abstract authority.
#76: We’ve got some ideas for you too: some new tools we need, some better service. Stuff we’d be willing to pay for. Got a minute?
Yes indeed. And guess what? In our world, some tools are FREE!