“People in networked markets have figured out that they get far better information and support from one another than from vendors. So much for corporate rhetoric about adding value to commoditized products.”
Cluetrain
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From the Rambling Librarian: http://ramblinglibrarian.blogspot.com/2004/09/differentiating-public-service.html We should go out there and engage potential users in the forums, chatrooms etc. As I wrote in my other blog:”… the presence that librarians project can no longer be the “Thou knoweth more than you-eth” attitude. To connect with our average information-customer, we need to show them that we’re [...] Just saying: Here’s a nice post to the SJCPL Lifeline by our AV librarian. It speaks to me becuase it’s written in Julie’s voice. I know she hearts Cusack and it certainly comes through in the post. Just returning from the lake, I spent four hours in the car with The Cluetrain Manifesto and one [...] |
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