Tame The Web

 

Don’t miss the Reference Desks Pool:

http://www.flickr.com/groups/referencedesks/pool/

How does your desk stack up? Have you added photos of your desk?

http://www.geekinthestacks.com/2007/12/keys-to-successful-self-check-out.html

This is GOLD if you are pondering self check, etc: (emphasis mine)

1. Make it all or nothing. When we made the strategic decision to move to customer self check we removed the option for customers to have staff assist them in checking out materials. We made the decision to replace most of our staff terminals with self check units. I have seen a lot of libraries put up 1 or 2 units, off to the side of the circulation desk, but this is really a losing effort that has no meaningful impact. People are slow to change unless they no longer have a choice and although you may attract curiosity by having a few units available, it will never achieve wide acceptance as long as a staff member is available to help.
2. Sell the vision to staff. Staff, especially circulation staff, need to understand the reason why you are taking on a self check project. It is not to outsource or eliminate their jobs, it is to empower them to perform other tasks. Another common argument is that customers like to have conversation with staff and that this will go away if self check is implemented. Actually, the opposite happens…staff are now free to have more conversations and can greet the customer in many more locations within buildings then before since they are not “tethered” to a circulation desk.
   
3. Sell the vision to customers. Conversely, sell the vision to your customers. There will be a lot of questions and possibly some complaints on why you moved to self service. Take the time to explain to customers the need to operate more efficiently with less money and that staff will have more time to perform other valuable functions. Have staff out in front of your self check units ready to help customers who have questions or problems. Show them the benefits of not having to wait in long lines and how they can quickly process their materials to save time. And above all, have patience. It will take 3 months for the bulk of your customers to become completely comfortable with the system.

Links & Citations:

• Links & Citations from the presentation
• CC Flickr Images used in the presentation

Slide Downloads:

• The Hyperlinked Library (120MB Master PDF May 5, 2008)
• The Hyperlinked Library (Australian Version) (Special Thanks to Kathryn Greenhill for her help)
• The Hyperlinked Library (Trustee Version)
• Warren Newport PL Staff Day: WNPL 2.0

In the last two weeks, I’ve had the honor to address groups of library administrators and trustees. It’s been a lot of fun — and thought-provoking - to discuss cultural technology shifts with them.

Here are the slides I’ve been using: The Hyperlinked Library (Trustees)

I think honoring the creativity and critical thinking of my colleagues and peers is very important. That’s one of the reasons I licensed The Hyperlinked Library completely under CC - I went out of my way to include every URL I could find and use only Flickr shots of my own or those noted as CC. I wanted to recognize all the folks that have inspired me as well as pass the work forward.

 I was tickled to see this actually happen when Cindi trainor acknowledged the use of bits of THL in her own work.

So when i saw Cliff’s hotter-than-hot Facebook talk, I wanted to include that line I blogged about, and asked him if it was cool. He agreed! So thanks Mr. Landis. And thanks to all who’ve added little bits and pieces to the Hyperlinked Library…

NCSU Learning Commons Originally uploaded by mstephens7

There’s just so much good here! Take a look at North Carolina State’s Learning Commons Web presence:

http://www.lib.ncsu.edu/learningcommons/

• Live computer availability
• Web cam of “The Brickyard”
• Flickr photos
• “We want your Ideas” for eboards
• Commenting form
• Borrow laptops, cameras, iPods, GPS units, etc

I’m incorporating this and the Loyola Information Commons into my new talks. 

…are here:

http://tametheweb.com/the-hyperlinked-library/

I wanted to give as much credit as possible to the incredible folks who share their photos on Flickr and offer use vi the Creative Commons. All of these images are used in the new version of The Hyperlinked Library.

Intro:

The Library of the Past: http://www.flickr.com/photos/stuckincustoms/533005659/

Web 2.0 Logos: http://flickr.com/photos/stabilo-boss/93136022/

The Hive: http://www.flickr.com/photos/max_westby/4045923

Continuous Computing: http://www.flickr.com/photos/striatic/101594790

2.0 Memes: http://www.flickr.com/photos/dionh/83654635/

Library 2.0: http://www.libraryjournal.com/article/CA6365200.html

Seamless not Silos: http://www.flickr.com/photos/sheeshoo/13902422/

Seamless Services: http://www.flickr.com/photos/–stromberg–/785719227/

Books is the Library Brand: http://www.flickr.com/photos/bcnbits/363695635/

Electronic Reference Resources: http://www.flickr.com/photos/tracy_olson/61056391/

Social Libraries: http://www.flickr.com/photos/santos/27538777/

Starbucks: http://www.flickr.com/photos/ndm007/256626532/

Starbucks: http://www.flickr.com/photos/powerbooktrance/706724939/

Starbucks: http://www.flickr.com/photos/re-ality/65187770/

The Evolving Web: http://www.flickr.com/photos/josefstuefer/55109059

Revised Edition: http://www.flickr.com/photos/iblee/2626545603

Evolve:

Fortress?: http://www.flickr.com/photos/aaronschmidt/309154067

Round for Collaboration: http://www.flickr.com/photos/aaronschmidt/309151111

Transparent Reference Desk: http://www.flickr.com/photos/lauren_pressley/435912454/

Transparent Reference Desk: http://www.flickr.com/photos/surlygirly/423085176/

Learning 2.0 Team at EKU in Richmond: http://www.flickr.com/photos/trucolorsfly/

Ask Here: http://www.flickr.com/photos/acplinfo/374872260/

Reference Tablet: http://flickr.com/photos/yarraplenty/521189422

99 Ways to Tell A Story: http://www.flickr.com/photos/marklarson/2060903048

Signage in Libraries - “Let Go of Control”

Out of Order: http://www.flickr.com/photos/webchicken/2258436721

Absolutely No Cell Phones: http://flickr.com/photos/aaronschmidt/96941719/

Library Director says “No Cell Phones:” http://www.flickr.com/photos/travelinlibrarian/1924719853

Teens, if you need help…: http://www.flickr.com/photos/travelinlibrarian/124453103/

No USB: http://www.flickr.com/photos/travelinlibrarian/144297435/

NO PSPs: http://www.flickr.com/photos/kokeshi/102990237/ (and after)

No Food/BANNED: http://www.flickr.com/photos/shifted/71809600/

Evolving Signage:

Courtesy Please: http://www.flickr.com/photos/surlygirly/120136808/

Please Disturb: http://flickr.com/photos/jennx/502531012/

Gamers Welcome: http://flickr.com/photos/yarmando/236030044

Removed Signs: http://www.flickr.com/photos/herzogbr/2437165908

The Hyperlinked Library

Networked Conversations: http://www.flickr.com/photos/luc/1824234195

Cluetrain: http://www.flickr.com/photos/scampion/2141421400/

Hyperlinks: http://www.flickr.com/photos/dsnet/1960304/

Human Contact: http://www.flickr.com/photos/eliazar/116598948/

The Organizational Chart: http://www.flickr.com/photos/sam_and_ian/89836895/

Technology is only a tool: http://www.flickr.com/photos/jazzmasterson/3038597

Technolust: http://www.flickr.com/photos/chrisheuer/352270858/

The Library is Flat

The Library is Flat: http://www.flickr.com/photos/johnmueller/1498273430/

The Library is Transparent

The Library is Transparent: http://www.flickr.com/photos/mdumlao98/237755557/

Human conversations: http://www.flickr.com/photos/briansolis/1411905457

Stories

The Library tells Stories: http://www.flickr.com/photos/pgoyette/94520121/

The Library tells Stories: http://www.flickr.com/photos/pietroizzo/281276147/

Stories at Salt Lake PL: http://www.flickr.com/photos/robcollier/137505236/

Bellman: http://www.flickr.com/photos/dsifry/322815651

Gail Borden Library Storypalooza: http://www.elgin.lib.il.us/storypaloozaawardannouncement.html

Rock the Shelves: http://tinyurl.com/yww89l

Vary Your Route: http://www.flickr.com/photos/cogdog/2558296803

Imagine: http://www.flickr.com/photos/jennx/2513840755

Participation

The Library is Participatory: http://www.flickr.com/photos/adactio/1259245482/

User-Generated Content

User-Generated Content: http://www.flickr.com/photos/ma22n/392051763

User-Driven

The Library is User-driven: http://www.flickr.com/photos/garrettc/1743597848

Trends

The Library Uses trends as Opportunities: http://www.flickr.com/photos/gdominici/71118301/

The Catalog: http://www.flickr.com/photos/misshaley/515045191

Presence

The Library has Presence: http://www.flickr.com/photos/chrys/48074984/

Topeka Catalog Meebo Box: http://www.flickr.com/photos/davidking/2076505032/

Presence in the Virtual World: http://www.flickr.com/photos/crystaleagle/2386230724/

Presence in the Real World: http://www.flickr.com/photos/jorgempf/1471317871/

The Library Makes Connections

Connections are Everything: http://www.jasongriffey.net/wp/2008/04/27/connections-are-everything/

The Library Makes Connections: http://www.flickr.com/photos/82705724@N00/119490271

The Library Makes Connections: http://www.flickr.com/photos/lorena-david/35207599/

Learning, Play & Innovation

The Sandbox: http://www.flickr.com/photos/tlang/138827714

Techie Toy Box: http://www.flickr.com/photos/davidking/sets/72157601377281873/

Gaming: http://www.flickr.com/photos/circulating/1664321651

Reserved for Director YOU: http://www.flickr.com/photos/theskokieten/2093430767

The Library Plays: http://www.flickr.com/photos/gaspi/12944421/

The Library Innovates: http://flickr.com/photos/shifted/2342416374

The Library Dreams: http://www.flickr.com/photos/fornal/363700193/

Audio Visual department: http://www.flickr.com/photos/newtonfreelibrary/1106237821

The Heart

The Library: http://www.flickr.com/photos/jhoweaa/327651705/

The Library encourages the Heart: http://www.flickr.com/photos/tookie/183503927/

Roadblocks: http://www.flickr.com/photos/old_sarge/100926333/

Imagine: http://www.flickr.com/photos/jennx/2513840755

The Library engages me: http://www.flickr.com/photos/thomashawk/85441961

The Library satisfies curiosity: http://www.flickr.com/photos/broterham/37039048

Links Noted in the Hyperlinked Library Presentation

Introduction

Red Box: http://www.flickr.com/photos/inju/904227691/

Singapore Flickr: http://flickr.com/photos/snapsg

Singapore Flickr 2: http://www.aarontanlive.com/2008/06/singapores-national-library-on-flickr.html

These Things are Opportunities:

Google’s Share: http://blog.searchenginewatch.com/blog/080715-152041

Laying the Foundation

“Social Machines” - Continuous Computing: http://www.technologyreview.com/Infotech/14664/?a=f

What is Web 2.0?: http://tinyurl.com/743r5

Generators: http://www.customsigngenerator.com/

2.0 Memes: http://www.flickr.com/photos/dionh/83654635/’

Library 2.0: http://www.libraryjournal.com/article/CA6365200.html

OCLC Perceptions: http://www.oclc.org/reports/2005perceptions.htm

OCLC Sharing: http://www.oclc.org/reports/sharing/default.htm

Pew report on Wikipedia: http://pewresearch.org/pubs/460/wikipedia

Starbucks memo leaked: http://starbucksgossip.typepad.com/_/2007/02/starbucks_chair_2.html

Evolve, Let Go of Control, Be Visible: http://www.ala.org/ala/acrl/acrlissues/future/changingroles.htm

PageFlakes: Dublin: http://www.pageflakes.com/dublincitypubliclibraries/

Mud Flap Girl: http://www.wyominglibraries.org/campaign.html

CeLIBration: http://tinyurl.com/298khf

Laptop Librarians: http://library20.ning.com/video/video/show?id=515108%3AVideo%3A17551

LOC at Flickr: http://www.flickr.com/commons

Ask for What You Want: http://www.libraryjournal.com/article/CA6466666.html

ACU Connected Campus: http://www.acu.edu/technology/mobilelearning/index.html

Borders Concept Store: http://www.flickr.com/photos/jblyberg/2350127626

Go Digital: http://www.flickr.com/photos/jblyberg/2350128530

The Library Evolves

Uncommon Commons: http://staceygreenwell.blogspot.com/2007/11/redesigning-service-desk_21.html

Tapping into a Human Conversation

The Cluetrain Manifesto: http://www.cluetrain.org

Chapter 5, The Hyperlinked Organization by David Weinberger: http://www.cluetrain.com/book/hyperorg.html

The Hyperlinked Organization - Radical Transparency, Crummy Meetings & Micromanagement: http://tinyurl.com/2fsdvn

Lock the Library: http://www.nytimes.com/2007/01/02/nyregion/02library.html

Superpatron: http://vielmetti.typepad.com/superpatron/

The Library is Transparent:

Make the Library Flat: Alan Gray at TTW on Trust & Front Line Staff

Going to the Field: http://www.libraryjournal.com/article/CA6476421.html

Darien Front Desk Blog: http://www.darienlibrary.org/frontdesk/blog/

The Technology Storm: http://www.libraryjournal.com/article/CA6497291.html

SJCPL Blog: http://www.libraryforlife.org/blogs/lifeline/

AADL Web Site: http://www.aadl.org

Waltham Public Library Book Club: http://waltham.lib.ma.us/blog/bookclub/

Waterloo Public Library Book Club: http://www.wplbookclub.blogspot.com/

Case Western Reserve KSL Reference Blog: http://blog.case.edu/orgs/ksl/reference/

Kansas State Librarian: http://ksstatelibrarian.blogspot.com/

Lamson Library at Plymouth State University: http://library.plymouth.edu/

Chief’s Blog: http://lpd304.blogspot.com/

Australian Library Blogs: http://librariesinteract.info/australian-library-blogs/

A Road Map to Transparency: http://www.libraryjournal.com/article/CA6510682.html

The Naked CEO: http://www.wired.com/wired/archive/15.04/wired40_ceo.html

Roselle PL Ning:  http://rosellelibrary.ning.com/

Blog Policies: http://www.powerhousemuseum.com/dmsblog/index.php/2007/04/23/powerhouse-museums-official-blog-policy-april-2007/

Retail Blogs: http://www.socialcustomer.com/2008/04/reaching-out-fo.html

My Starbucks Idea: http://mystarbucksidea.force.com/home/home.jsp

14 Days to Have Your Say: http://lib206.lib.wwu.edu/14days/ideas

The Library Tells Stories

Rock the Shelves: http://tinyurl.com/yww89l

National Library of Australia: http://flickr.com/photos/national_library_of_australia/

Storypalooza: http://www.gailborden.info/storypaloozainformation.html

The Library is Participatory

Jenkins - Participatory Culture (PDF)

Bookspace: http://www.hclib.org/pub/bookspace/

Anne’s Bookspace: http://anne502.wordpress.com/2008/02/02/my-20-reflections/

Ohio University Podcasts: http://www.library.ohiou.edu/newsblog/?p=152

Western Springs History: http://www.westernspringshistory.org/

Picture Australia: http://www.pictureaustralia.org/

Read Write Collaboration Generation: http://mcgovernonline.blogspot.com/2008/01/andy-wharhol-to-len-lye.html

NCSU Study Rooms: http://www.lib.ncsu.edu/studyrooms/getaroom.php

Michigan Tags: http://www.lib.umich.edu/mtagger/

The Library is User-Driven

WOW! Christchurch Library from iblee: http://www.flickr.com/photos/iblee/1463067747

The User is Not Broken: http://freerangelibrarian.com/2006/06/the_user_is_not_broken_a_meme.php

Five Phrases I Never Want to Hear Again

Finding Time in Penn State Libraries: http://www.youtube.com/watch?v=tKvR0OC4nYc

Oprah on YouTube: http://www.youtube.com/watch?v=WVssEHODO5M

OK Go: http://www.youtube.com/watch?v=pv5zWaTEVkI

SJCPL’s “Ray of Light:” http://www.youtube.com/watch?v=vrtYdFV_Eak

Pew: Teen Creators& Content: http://www.pewinternet.org/pdfs/PIP_Teens_Content_Creation.pdf

Family Portrait Day: http://libraryinaction.blogspot.com/2008/04/family-portrait-days-at-your-library.html

Photo releases? : http://librarianinblack.typepad.com/librarianinblack/2008/07/photo-release-f.html

The Library Harnesses User-Generated Content

Storytubes: http://www.storytubes.com/

The Library Uses Trends as Opportunities

Trend Map: http://www.flickr.com/photos/ross/1082392674/

McMaster Jobs: http://ulatmac.wordpress.com/2007/01/20/our-transformation-continues/

McMaster GIS Librarian; http://ulatmac.wordpress.com/2008/05/21/employment-opportunity-gis-librarian/

Kathryn’s New Job: http://librariansmatter.com/blog/2008/01/15/emerging-technologies-specialist/

Nicole’s New Job: http://blogs.talis.com/panlibus/archives/2008/02/open_source_eva.php

SJSU Dean for Digital Futures: http://www.sjsu.edu/hr/jobopps/13233.pdf

Shifting Signs: http://www.librarybytes.com/2007/12/shifting-signs.html

Meetings: http://www.theonion.com/content/node/51125

Emerging Technologies: http://www.library.ucsf.edu/jobs/etslib.html

Employees Have No idea: http://www.theonion.com/content/node/51125

Texting: http://www.flickr.com/photos/thegloaming/2716809311

The Library has Presence

Buckland on Technology: http://sunsite.berkeley.edu/Literature/Library/Redesigning/challenge.html

Gwinnett County PL Flickr Profile: http://www.flickr.com/photos/gwinnettcountypubliclibrary/

Embedding a Librarian in Your Web Site at TTW

Topeka Shawnee PL Catalog: http://catalog.tscpl.org (Original post by David Lee King)

Twitter:http://oedb.org/blogs/ilibrarian/2007/a-guide-to-twitter-in-libraries/

Book Vending Machine: http://www.flickr.com/photos/jblyberg/2291143908/

Library-a-go-go: http://tametheweb.com/2008/04/24/library-a-go-go/

Texting in Scriblio: http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me

Scriblio Texts in the library: http://www.flickr.com/photos/maisonbisson/2333754008/

Book Cart: http://www.libraries.psu.edu/berks/cart.html / http://theshiftedlibrarian.com/archives/2008/04/25/talk-about-going-where-your-users-are.html

Librarian Trading Cards: http://www.flickr.com/photos/80464212@N00/sets/72157602100601598/

The Library Makes Connections

Connections are Everything: http://www.jasongriffey.net/wp/2008/04/27/connections-are-everything/

The Library Learns, Plays & Innovates (Dreams!)

Jenkins: Confronting the Challenges of Participatory Culture

NYTimes on Play

Hey Jude: http://heyjude.wordpress.com/

Amsterdam: http://www.flickr.com/photos/shifted/sets/72157604217237190/

DOK: http://flickr.com/photos/shifted/sets/72157604142377648/

Top 100 Lamest Excuses: http://www.ideachampions.com/weblogs/archives/2008/04/the_top_100_lam.shtml

Baker’s Dozen: http://community.ahml.info/bakersdozen/

DOK Delft Innovation: http://www.infotoday.com/mls/mar08/Boekesteijn.shtml

DOK Cell Phone Message: http://www.flickr.com/photos/shifted/1662641552/

Muziekweb: http://www.walkingpaper.org/604

Muziekweb: http://www.flickr.com/photos/aaronschmidt/2596041188

The Library Encourages the Heart

Bring your Heart with you…: http://davidwarlick.com/2cents/archives/1228

Libraries and the Heart: http://scanblog.blogspot.com/2006/02/libraries-and-heart.html

Chicago Public Library as Place: http://www.youtube.com/watch?v=O82TRGiJDE4

The face of the library: http://tinyurl.com/2tulrq

The Social Catalog

Oakville PL OPAC: http://www.opl.on.ca/

Jenny Levine on Oakville: http://theshiftedlibrarian.com/archives/2008/07/23/bibliocommons-goes-live.html

The Library Engages Me:

Micro Interactions and Direct Engagement: http://darmano.typepad.com/logic_emotion/2008/04/micro-interacti.html

WNDU Twitters Trial: http://tametheweb.com/2008/07/30/channel-16-twitters-trial-info/

The Library Uses the Best Tools

Powerhouse Museum: http://www.flickr.com/people/powerhouse_museum/

Conclusions

Radical Trust: http://library2.usask.ca/~fichter/blog_on_the_side/2006/04/web-2.html

Podcast Policies: http://www2.morainevalley.edu/default.asp?SiteId=10&PageId=1496

Culture of Perfect: http://www.libraryjournal.com/article/CA6429283.html

Culture of perfect: http://www.libraryjournal.com/article/CA6435552.html

Using Evidence with Web 2.0 (Cotter, et al) Web 2.0 Beyond the Hype, Australia

Libraries Using Evidence: http://librariesusingevidence.blogspot.com