Mon - January 19, 2004

Makin' Music with My Mac!

I got Apple's suite of digital editing and creation apps called iLife on Friday... Using Garageband, I composed a song made of the loops Apple provides. Here's my post at Michael's Mac!

How cool would it be to put a couple high power Macs in the public library for people to make music with?

Posted at 11:44 AM     Read More  

Tue - January 6, 2004

Yup, we all use Macs!

Posted at 04:16 PM     Read More  

Mon - September 29, 2003

What is it about Macs?

Over at LibraryPlanet, this caught my eye:

"...millions of people do use Mac OS X and Linux, a sufficiently big market for plenty of legitimate software developers — so why do the authors of viruses and worms rarely take aim at either system? "

Yup. I love my worm-free, virus-free Macs.... LUV EM!

And, Roger Ebert mentioned the prevalence of Macs in TV and Movies this weekend . (thanks Ryan and MacMinute !)

Posted at 10:14 AM     Read More  

Sun - June 29, 2003

Customer Service Notes, What Libraries can learn from Retail Examples

Yes, I'm still pondering the Apple Store in Chicago Grand Opening.

They have an excellent customer service philosophy that is just one of the ways Apple sets itself above the rest! Steven, who sold me my 17" PowerBook back in April has moved downtown and he was on hand to help us with our purchases. I was introduced to Colin who was going to do the install of the Airport Card etc for the 12" PB that I helped my friend Steve buy. How cool is that?

Steve, Cool Apple Guy and Me... 6/27/03

Lessons Other Businesses and Libraries might learn:

Fire up your employees. (The Fish example applies here) The Apple employees actually applauded when we, the customers, entered the store. I was welcomed and thanked for coming with handshakes and high fives...Are you about to open a new library branch? Do the same!

Use your name. I knew that steve was going to handle my purchases and Colin was doing the install. Does gateway do that? Does Best Buy when someone buys a PC there? Library application: Adam, a circ employee takes new patron Smith to the Reference desk. Adam: "Michael, this is Mr./Ms. Smith and we just started the paperwork for a new library card. He/she is looking for a book or two about Labrador Retrievers. This is Michael, one of the Reference Librarians, he'll help you..."

Be Aware. Steve was very aware that the line we were in was moving SLOW because of the PB purchase. He actually came out and chatted with the fellow behind me to apologize for how long it was taking to check people out. A new POS system was in place and the Apple employees were still understanding the fine-tuning. How many times have you been irked because you feel invisible in line or wherever...

Make an impression. I will go back to North Michigan Avenue for all of my Apple purchases... including hopefully a G5 someday soon...!!!!

Posted at 10:14 AM     Read More