Welcome to Patron Day!

Greetings from Willowbrook, Illinois! I’m here for Metropolitan Library System’s Patron Day: Who Are These People & What Do They Want? Transforming User Perceptions of Libraries

Today, I’ll get to hear Stephen Abram, VP of Innovation at SirsiDynix, on his extensive research on “library user personas;” based on thousands of user profiles, this research creates “types” or “personas” that stand for specific characteristics, behaviors, and characteristics of library users; Alane Wilson, Senior Library Market Consultant, OCLC, on the significant findings in the recent OCLC report “Perceptions of Libraries and Information Resources;” and Ed Vielmetti, creator of the SuperPatron blog and Ann Arbor Library District user, on new ways that libraries can engage their communities based on his experiences at the Ann Arbor District Library.