Daily Archives: July 24, 2006

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TTW Mailbox: IM Reference in Smaller Libraries

A question to Rachel and I about my FASTER IM piece in CIL: Hello Rachel and Michael, Thanks a lot for the fine IM FASTER article. If you have a second, I’d like to ask one question. You state, “Your work flow won’t suffer at all if you incorporate an IM application on one of your reference area computers; IM simply becomes part of the reference staff duties… The AskSJCPL service is staffed by the same librarians who work the telephone and public reference desk.” You refer to computers and librarians, plural. The majority of the time our reference desk […]