Give this one a read!
The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. It also attempts to reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users; however, it is through the combined implementation of all of these that we can reach Library 2.0.
While not required, technology can help libraries create a customer-driven, 2.0 environment. Web 2.0 technologies have played a significant role in our ability to keep up with the changing needs of library users. Technological advances in the past several years have enabled libraries to create new services that before were not possible, such as virtual reference, personalized OPAC interfaces, or downloadable media that library customers can use in the comfort of their own homes. This increase in available technologies gives libraries the ability to offer improved, customer-driven service opportunities.
I was lucky enough to present with Michael Casey in Charlotte and we’ll be presenting with him at IL2006 as well. He and Laura have some great things to say! Am I allowed to say I’m also reading the manuscript of their forthcoming L2 book to write the foreword, and it’s a well-thought, well-written guide to L2 thinking and planning in libraries.
Well done, Michael Casey & Laura Savastinuk!!