Daily Archives: November 9, 2006

2 posts

The Best Customer Service

Via Digg: http://www.crmlowdown.com/2006/11/the_10_best_and.html This fascinates me: the top ten best customer service sompanies includes Apple (hurrah!), GE and Hilton Hotels. I’ve achieved Hilton Honors Diamond staus because of all the Hamptons and Doubletrees I’ve stayed while on the road and have no complaints about their service, so I wasn’t surprised. This bit did intrigue me: 7. HILTON HOTELS CORPORATION – Laboratory Studies for Improved Customer Service Innovation combined with a desire to better the customer’s experience is apparent in Hilton’s programs like the Hilton Technology Room, which is basically a laboratory for gathering customer feedback on new and emerging technologies. […]

Curious about Gaming in Libraries? Look No Further!

http://www.techsource.ala.org/pr/getting-game-your-library.html New Issue of LTR Reveals Benefits of Gaming Services at Libraries ALA TechSource is pleased to announce the publication of its latest issue of Library Technology Reports, “Gaming and Libraries: Intersection of Services” by Jenny Levine, librarian, author of the popular The Shifted Librarian blog, and an avid gamer. “What if traditionally apathetic library users were instead motivated to get up early on a Saturday morning and plead for library staff members to open the doors?” she asks in the introduction to this highly accessible report. Lookout! Jenny’s take on gaming in libraries, along with the case studies, will […]