One of my students calls one of the large, urban local libraries doing research for group projects. He encounters this intriguing story: Librarian: Hello? ________ Public Library, may I help you? LIS753 Student: Hello, I’m working on a project for my library school class and I have a question. Librarian: Of course. LIS753 Student: Does the library have plans to start an IM reference service? Librarian: Oh God, No! Wow, not even a “We have heard of libraries doing that but we haven’t looked into yet..” or anything! Shame on you, large, urban Illinois-located Public Library system!