Dutch students protest via IM and text:
Dutch high school students have been “on strike” this week, protesting against extra school hours. Students spread word to join protests on Friday and Monday using online and mobile phone text messages.
Meebo embedded in the library catalog:
We added a Meebo widget to unsuccessful keyword searches in our library catalog. This way, when a customer searches our catalog and doesn’t find anything, they can contact us via IM and ask for help (we also display our phone number if they want to call).
Hooray! This is exactly what we were talking about in the infamous Xanadu post at TechSource and in the article Rachel and I wrote for CIL, which, sadly, has disappeared from the Web. 🙁