http://libraryclips.blogsome.com/2008/07/27/counters-to-enterprise-20-objections/
John at Library Clips weighs in on 15 Objections to Using Social Learning:
Objection #5: How Do You Know it’s Accurate?
What if someone posts inaccurate information (unlike email it’s visible to a lot of people), and someone acts on it?
I actually mentioned this in a previous post as the garderns job, to go back to old posts and re-edit them or use comments to correct situations. But this is self-organised as well, the ecosystem may correct itself to an extent, people are quick to catch people out and correct things. The blogosphere is self-regulating in this way, you say something that is bad practice, and you are knocked down…in the enterprise I would hope that you don’t lose your credibillty (once bitten twice shy).
Actually, these occurrences are lessons learned we all witness in the open blogs, so we all learn from it as it happens, we experience it together…it sticks in our minds.
I almost like the idea that the openess and informalness of blogs can reveal bad practice. If you want to stamp out bad practices start some internal blogs, people’s inaccuracies will come to light, we can all evolve and correct behaviour. It’s like the wound healing itself.
Kevin shares a story where a manager didn’t like the idea of non-authoritative people posting for all to see for fear of inaccuracy and the consequences that may follow.
“Leaving the meeting she walked by some cubes where she overheard one person describing an HR policy to the other person that was completely incorrect. And the second person took it as gospel.”
She suddenly realized, 1) How many times does this happen and I don’t know about it? 2) If they asked this question using the tools we were talking about, more people would be able to respond and the right answer would surface
What a great story!