More from Mathews: Ten Essentials for Any Library Site

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Ten Essentials for Any Library Site

A favorite of mine:


The web site is an excellent venue to solicit ideas, concerns, compliments, and complaints, but don’t merely provide users with a form. Dedicate a section on your site to posting user feedback along with the library’s official response. Show your community that the library listens and has taken action, and use the opportunity to explain why a particular policy is in place or how certain decisions were made. This channel allows patrons to become more actively engaged with the library and feel that their feedback is valued.
For example:
Oklahoma State University

Updating course readings with this one.