Directions by circ desk, originally uploaded by Lost Dutchman. I am thoroughly enjoying “Lost Dutchman’s” Flickr set of a tour of seattle Public Library. I met Joe, the photographer, at my Phoenix presentations. Take a look at the set here.
By Michael Casey & Michael Stephens We’ve written about ideas for improving customer service, boosting staff morale, fostering change, and building a management and communication style that is win-win for both staff and administration. Almost everything we’ve discussed has, as its only cost, time–necessary to plan, implement, and review. There are no expensive technologies to purchase, no cutting-edge software to struggle with, and no $500-an-hour consultants. Our suggestions involve listening, dialog, and transparent actions. Trust is the underlying concept. Communication is its foundation. Economics hit morale On April 1, 2007, when we began writing The Transparent Library column, the nation’s […]