I believe in the power of stories. I think everything we do in our libraries contributes to the story we tell – signage, customer service, the atmosphere of the building and how we interact with our users – both in person and online. At this moment in time, a library’s story is written everyday by what users find or don’t find inside, how the staff meets those users needs and what is said about the facility in line at the grocery store and online at Yelp or Google reviews. I’ve travelled a lot in the last few years, mostly for […]
Daily Archives: April 25, 2011
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