About a week after I got the offer for my current job, and ten days or so before I started, I went to my future workplace and walked in the front door. I did not tell anyone who I was or why I was there. I just puttered around, getting a sense of the place and how it felt to be a patron there, how intuitive it was, how welcoming. Where people clustered, and for what purposes. What self-services were available, and how navigational information was arranged, and how readily staff made themselves visible and available to help. What I saw […]
Daily Archives: August 29, 2017
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