…the future of the AV Department: “Show me your streaming video plan.”
…getting out from behind the reference desk: “If you have staff who have butts in seats and they are ust sitting…show me a retail operation that would let people sit.”
… games: “Most of them are really complicated things that kids learn from.”
…the library: “It’s not about the library! It is about five very specific user spaces, communities: Neighbourhood/Community, Entertainment/Culture, Learning, Research, and Workplace.”
…on the future: “We need to manage experience NOT collections.”